Privacy Policy

1. Information We Collect

1.1 Personal Information

When you engage our cleaning services or contact us through our website, we may collect personal information that you voluntarily provide, including but not limited to:

• Contact Information: Name, email address, phone number, and postal address
• Service Details: Property address, service preferences, cleaning requirements, and scheduling information
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Correspondence with our customer service team, feedback, and service requests

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

Qegodu uses the collected information for various purposes, including:

1. Service Delivery: To provide, maintain, and improve our cleaning services according to your specifications
2. Communication: To respond to inquiries, send appointment reminders, service updates, and important notifications
3. Payment Processing: To process transactions and send billing information
4. Customer Support: To address your questions, resolve issues, and provide technical assistance
5. Marketing: To send promotional materials, special offers, and newsletters (with your consent)
6. Legal Compliance: To comply with applicable laws, regulations, and legal processes
7. Business Operations: To analyze usage patterns, improve our website functionality, and enhance user experience

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business, such as payment processors, scheduling software providers, and communication platforms
• Cleaning Personnel: With our vetted and trained cleaning staff to the extent necessary to provide services at your location
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of our business
• Protection of Rights: To protect the rights, property, or safety of Qegodu, our customers, or others

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure server infrastructure and regular security audits
• Access controls limiting employee access to personal information
• Regular staff training on data protection practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information for certain purposes
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.