Our pricing depends on several factors: property size measured in square metres, frequency of service, condition of the space, and specific tasks required. We offer transparent quotes with no hidden charges. For regular contracts, we provide discounted rates compared to one-off bookings. After receiving your enquiry, we can often provide an estimate over the phone, but for accuracy we recommend a site visit. Payment options include bank transfer, card payment, and direct debit for recurring services. All prices include VAT at the standard rate of 20%.

Yes, we arrive fully equipped with professional-grade products and tools suitable for your property type. Our inventory includes HEPA filter vacuum cleaners, microfibre cloths, mops, and eco-certified products that meet British standards. We maintain our equipment regularly to ensure effectiveness. If you prefer specific brands or have particular products you'd like us to use due to allergies or preferences, simply let us know in advance. For commercial clients with existing supply contracts, we can work with your preferred products while bringing our own equipment.

All our staff undergo thorough background checks including DBS verification before joining our team. We carry full public liability insurance covering up to £5 million and employers' liability insurance as required by UK law. Our employees receive ongoing training in proper techniques, health and safety protocols, and customer service. Each team member has at least two years of experience in the sector. We also maintain professional indemnity insurance for your peace of mind. Documentation of our insurance policies is available upon request for commercial clients requiring proof for their records.

We require 48 hours notice for cancellations or rescheduling to avoid charges. If you provide less notice, a cancellation fee of 50% applies. For regular clients, we understand emergencies occur and offer flexibility where possible. You can contact us by phone or email to make changes to your booking. We recommend rescheduling rather than cancelling, as we can often accommodate alternative dates within the same week. For businesses with fluctuating needs, we can arrange flexible contracts that adapt to your schedule without penalty fees.

Duration varies based on property size and service scope. A standard two-bedroom flat typically takes 2-3 hours, while a four-bedroom house might require 4-5 hours. Commercial spaces are assessed individually based on square footage and foot traffic levels. Deep cleaning projects take longer than regular maintenance visits. We provide estimated timeframes during booking and our team works efficiently without compromising quality. For businesses, we can schedule work outside operating hours to minimise disruption. Rush services are available for urgent situations, though these may incur additional fees.

Your presence is not required. Many clients provide key access or arrange alternative entry methods for their convenience. We respect your privacy and security, operating discreetly and professionally whether you're home or away. For first-time services, some clients prefer to be present to show us around and discuss specific requirements. After that, most opt for unattended visits. We can collect and return keys from secure locations, or work with building management for commercial properties. Upon completion, we send a summary of work completed along with any observations that might need your attention.

Our primary service area includes all London boroughs, with our office located in Maida Vale near Elgin Avenue. We regularly service properties in Westminster, Camden, Kensington and Chelsea, Hammersmith and Fulham, and surrounding areas. For locations outside central London, we assess travel time and may apply a small surcharge for areas beyond the M25. Our team knows London well, from historic buildings in Bloomsbury to modern developments in Canary Wharf. We maintain consistent quality regardless of location and can accommodate properties across Greater London with advance scheduling.

Client satisfaction is our priority. If any aspect of our work doesn't meet your expectations, contact us within 24 hours and we'll return to address the issues at no additional cost. We maintain detailed checklists for each property to ensure consistency. Our team leaders conduct random quality inspections to maintain standards. For regular clients, we keep notes on preferences and feedback to continuously improve. We welcome constructive feedback as it helps us refine our service. In the rare event of damage, our insurance covers repairs or replacement, and we handle claims promptly and professionally.

Absolutely. We tailor our approach to your needs. This includes using fragrance-free products for sensitive individuals, avoiding certain rooms, following specific routines, or focusing extra attention on particular areas. For businesses, we adapt to your operational requirements, working around meetings or peak hours. Pet owners often request we take special care around animals, which we're happy to do. If you have valuable items or delicate surfaces requiring special handling, inform us beforehand so we can bring appropriate materials. Our flexibility extends to scheduling unusual times when standard hours don't suit your routine.